We openly welcome all feedback as an opportunity to improve.
Though on the whole we receive a great deal of positive feedback from our customers 🙌 at times - we don't quite hit the mark. This is an opportunity for us to improve, and we welcome constructive feedback. Internally we have a process:
1. Resolve the immediate issue
2. Establish what exactly happened
3. Work out what went wrong in the process
4. Change the process so that it doesn't happen again
Most issues can be resolved quickly and informally. For safeguarding matters, we take the decision to follow a formal framework as provided by the CPSU, which you can view here. For all matters, we would encourage you to contact us directly via our contact us form.
Tiger Martial Arts