Resolutions
Though on the whole we receive a great deal of positive feedback from our customers, at times we don't quite hit the mark. This is an opportunity for us to improve, and we welcome constructive feedback. Internally we have an 'oops' process:
1. Resolve the immediate issue Most issues can be resolved quickly and informally. For safeguarding matters, please see our Safeguarding page. To raise a concern or make a complaint, please speak to your instructor or contact us via our contact us form.
We openly welcome all feedback as an opportunity to improve.
2. Establish what exactly happened
3. Work out what went wrong in the process to allow this to happen
4. Change something in the process so that it doesn't happen again